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ubercode.com • View topic - Installation Error: File is not a Windows help file or the f

Installation Error: File is not a Windows help file or the f

Installation, Removal, and Upgrade Information. Common Installation errors.

Installation Error: File is not a Windows help file or the f

Postby uberdroid on Wed Jan 14, 2009 9:58 pm

Symptom
After some installations, the following error message:
File is not a Windows help file or the file is corrupted
is seen when trying to access the Ubercode help system. File represents the name of a help file, for example ide.hlp
Cause
The most likely cause is the help file was damaged during installation, or has become corrupted after installation. The error should not occur if Ubercode is installed from a CD / DVD, because the installer checks files as they are copied.

The error may occur with downloaded copies of Ubercode if an error occurred during the download. Although unlikely, it is possible for the download process (built into a web browser) to add or remove a few bytes from the end of the file.
Solution
To fix the problem, check the help file is the correct size as follows:
    1. On your Windows desktop, click Start - Run.
    2. Type notepad c:\program files \Ubercode \filelist.txt to open the list of file sizes. If you installed Ubercode to a non- default folder, use the non-default path instead.
    3. Read through the filelist.txt file until you see the help file. The size listed here is the size when the file was created, which is the correct size.
    4. Click Start - Search - Files or Folders.
    5. In the Search dialog, type the help file name in the Search for Files field.
    6. In the Look In field, make sure that Local Hard Drives (C:) is selected.
    7. Click Search Now button and wait a few moments.
    8. Scroll through the right-hand list until you find the file. When scrolling through the right-hand list, ignore the help links, which have little arrows in the bottom corner.
    9. After finding the help file, check its actual size. To do this, click the right mouse button on the help file, choose 'Properties', click the 'General' tab and look at the 'size' field. The size should be exactly the same as the size in 'filelist.txt'.
If the sizes are different, the help file is damaged and you need to re-install Ubercode. Use the same options as before and you will not need to remove the first installation.

If the size is correct, or if the error still occurs, it is possible the entire download file was damaged (this applies only to downloaded copies of Ubercode, not to copies on CD / DVD). Re-visit downloads and note the size of the download file. The size listed on the web page is the size when the download was created, which is the correct size. Locate the download file on your computer and check the two sizes are identical. If not then repeat the download.

If the size is correct and the error persists, there may be an incompatibility between the help file and your computer. If you have access to a different computer, copy the help file to the other computer and see if it works there. Note that help file compatibility is unlikely to be the cause of the problem, since help files are designed to run under all versions of Windows (Windows 95 on).

Finally, if the size is correct and the error persists, contact Ubercode technical support. Keep the damaged help file - it will be needed for further testing.
uberdroid
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